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Shipping and Returns

At Wolf and Rayne, we take great pride in packing your unique purchases. If your order arrives less than perfect please provide your order information and a photo to cara@wolfandrayne.com.au. We do not offer exchanges or refunds on change of mind. 

All goods are dispatched from South Hedland and are delivered by Australia Post.

Most orders are dispatched within 1-3 business days. Due to the Covid-19 outbreak Australia Post are experiencing delays in their network. Upon dispatch we will send you a notification email and your order should arrive within 5 to 15 business days for standard delivery and 3 to 7 business days for express delivery.

We use AusPOST's MyPost system to deliver items Australia-wide from our Online Store in South Hedland, WA.

For Australian wide deliveries, please see below shipping charges:

  • $12.90 postage and handling within Australia
  • $19.90 for express postage and handling within Australia.
  • FREE express delivery on orders over $150.

Please note that some rural locations may take slightly longer. Once your order leaves our warehouse, you will receive an email from Australia Post with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your order, as once this leaves our Online store, it is in the hands of Australia Post.

We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

Gift Card Delivery

Gift Cards will be received over email.

Can I cancel my order?

An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel please contact us immediately using our Contact form before the goods have left our control. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.